masterhokiLegal Notice
We operate masterhoki as a platform for football betting, live-dealer games, slots, and esports in jurisdictions where such services are permitted by local law. This legal notice sets out our commitments to users, the limits of our service, and your responsibility to verify compliance with your own jurisdiction's regulations.
masterhoki does not offer services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of masterhoki comply with the laws of their own jurisdiction. We do not make any representation that masterhoki is legal or authorized in any specific country or region. Service availability is subject to change based on regulatory developments.
Our platform processes deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian bank transfers (mobile banking, local payment, online payment, e-wallet). Access to masterhoki is restricted to users in supported regions, including Jakarta, Surabaya, Bandung, Medan, and Semarang. We verify user identity and location before account activation to comply with local requirements.
Service Availability and User Eligibility on masterhoki
masterhoki is available only to users aged 18 or above (or the legal age of majority in their jurisdiction, whichever is higher). We verify age through government-issued identity documents during account registration. Users who do not meet age and residency requirements are not eligible to use our platform.
We reserve the right to restrict or terminate access to masterhoki for users in any jurisdiction where we determine that continued operation would violate local law. We also restrict access to users we identify as located outside permitted regions, based on IP address, payment method, or other signals. If your account is restricted, you may contact our support team to discuss eligibility.
Users accessing masterhoki from prohibited jurisdictions do so at their own risk. We are not liable for any legal consequences arising from unauthorized access or use of our platform in jurisdictions where it is prohibited.
Our Commitments and Your Rights on masterhoki
We at masterhoki commit to transparent terms of service, secure data handling, and fair account management. Our platform displays odds, game rules, and payout percentages for all betting and gaming products. We do not modify odds after a wager is placed, and we do not adjust game outcomes based on user profile or payment history.
Your account on masterhoki is your own. You are responsible for protecting your login credentials and for all activity on your account. We will investigate disputed transactions only when reported within 30 days of the transaction date. Disputes reported after 30 days are not eligible for review.
- Football betting covers Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League fixtures.
- Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with real dealers and multi-camera feeds.
- Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) display RTP and variance information in game rules.
- Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments.
We believe that clarity on legal status and user responsibility builds trust more than any marketing promise ever could.
Data, Privacy, and Payment Processing
We handle your personal data according to our privacy policy. Your account information, transaction history, and identity documents are encrypted and stored in protected databases. We share payment information only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and comply with their security standards.
We retain financial records for seven years to comply with anti-money-laundering regulations. After account closure, we delete personal data within 30 days, except for records required by law. We do not sell user data to third parties for marketing or analytics purposes.
Data transfers may occur across borders as part of our platform operations. We apply the same encryption and access controls regardless of server location. Users should review our privacy policy for full details on data handling.
Dispute Resolution and Contact
Disputes arising from your use of masterhoki are subject to our terms of service. We encourage users to contact our support team within 30 days of any issue. Our support team responds to inquiries during business hours (0800–1700 WIB, Monday–Friday). For legal inquiries or formal complaints, email [email protected]
We are not liable for service interruptions, data loss, or third-party payment processing delays. masterhoki is provided on an "as-is" basis. We reserve the right to modify platform features, odds, or game availability at any time. Service availability is subject to technical maintenance and regulatory changes.
This legal notice is effective as of the date listed on our website and may be updated without notice. Continued use of masterhoki after updates constitutes acceptance of the revised notice. For questions about our legal compliance, contact us at [email protected] or through the support portal in your account.