masterhoki Platform Privacy Notice and Your Data Rights

This page describes what we collect when you use masterhoki and how we keep that data protected. We understand that your personal information—email, phone, identity documents, banking details—is sensitive. We collect only what is necessary to operate the platform, process your deposits and withdrawals, and provide customer support.

masterhoki processes member data across all services: football betting (Liga 1, Piala Indonesia, Piala AFF), live-dealer games, slots, esports, and account management. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect the information required by each payment partner and retain it only for transaction processing and regulatory compliance.

Our policy applies to all members in all regions where masterhoki operates, including Jakarta, Surabaya, Bandung, Medan, and Semarang. Data we collect is encrypted during transmission and stored in protected databases. We do not sell your information to marketers or advertisers. We share data with payment processors and legal authorities only when necessary by law.

What We Collect and How We Use It

When you register on masterhoki, we collect your email address, phone number, and a password you create. During account verification, we request a government-issued ID (national ID, passport, or driver's license), proof of address, and banking information. We collect this data to verify your identity and prevent account fraud and money laundering.

We log all account activity—deposits, withdrawals, wagers, wins, losses, cashback earned, and promotional credits. This activity record is stored in your account ledger and is visible to you at any time. We use this data to calculate your weekly cashback, track your tier progression, and resolve disputes.

Payment information is processed by our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). We do not store your complete card numbers or e-wallet passwords. We store only a reference token and the final four digits of your payment method for your records. Your bank and payment provider maintain full responsibility for your payment credentials.

We collect browser and device information (IP address, browser type, device type) to detect and prevent unauthorized access, fraudulent accounts, and bot activity. This information is never shared externally except where required by law enforcement.

Our Commitments on Data Retention and Security

We retain your account data as long as your account is active. If you request account closure, we retain the minimum data required by law (typically 7 years for financial records) and delete everything else. We do not retain backup copies of deleted accounts beyond 30 days.

We believe transparency and security go together. Your data on masterhoki is encrypted, compartmentalized, and accessed only by staff who need it to serve you.

masterhoki servers may be located in Indonesia or outside your jurisdiction, depending on our infrastructure decisions. Regardless of server location, we apply the same encryption and access controls. Transfers of data across borders comply with applicable data protection laws.

We do not use your data for marketing or analytics beyond improving masterhoki itself. We do not build a profile of your behaviour for sale or sharing. During major events—Liga 1 playoffs, Idul Fitri promotions, Piala AFF tournaments—we may email you about promotions, but only if you have not opted out of promotional communications.

Cookies, Analytics, and Your Choices

We use session cookies to keep you logged into masterhoki. These cookies expire when you close your browser. We also use analytical cookies to measure traffic patterns, page performance, and feature usage. These cookies do not identify you personally; they track aggregated trends (e.g., which sports are most viewed, when peak traffic occurs).

• Cookie Types
• Your Control

Your Rights and Data Subject Requests

You have the right to access, correct, or request deletion of your personal data held by masterhoki. To exercise these rights, email our privacy team at [email protected] or contact support during business hours (0800–1700 WIB Monday–Friday). Provide your account username and a clear description of your request.

We will respond to access and correction requests within 14 business days. Deletion requests are processed within 30 days, subject to legal retention requirements. If we cannot delete data due to regulatory obligations (e.g., financial records required for 7 years), we will explain the reason and the retention period.

You also have the right to lodge a complaint with local data protection authorities if you believe your rights have been violated. masterhoki is committed to addressing data privacy concerns transparently.

Changes to This Privacy Notice

We may update this privacy notice from time to time. If we make material changes—such as collecting new types of data or sharing data with new third parties—we will notify you via email and update the "last revised" date on this page. Continued use of masterhoki after a notification of changes constitutes acceptance of the updated policy.

If you have questions about this privacy notice, how we handle your data, or wish to exercise your data rights, contact us at [email protected] or through our in-app support portal. We are here to answer your concerns and ensure your trust in masterhoki remains strong.

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