masterhoki Platform Account Terms
These terms govern your use of masterhoki and your membership account. We enforce them consistently to protect both members and our platform. By opening an account on masterhoki, you agree to these terms and our privacy policy.
This page covers account eligibility, deposit and withdrawal procedures, promotion rules, dispute resolution, and the jurisdiction restrictions that apply to our service. We recommend you read these terms in full before you participate. If anything is unclear, our support team can explain specific provisions during business hours.
Account Eligibility and Opening
When you join masterhoki, you must be at least 18 years old and legally able to engage in online gaming under the laws of your jurisdiction. We operate only in regions where such activity is lawful. You confirm that you are in a supported jurisdiction and that masterhoki's services are legal where you are located. We do not verify age or jurisdiction automatically; responsibility for compliance rests with you.
You provide accurate information during registration—your name, date of birth, phone number, email address, and national ID or passport number. We use this information to open your account, process deposits and withdrawals, verify your identity, and comply with anti-money-laundering (AML) regulations. Providing false information violates these terms and may result in account suspension.
Your masterhoki account is personal and non-transferable. You may not share your login credentials, allow others to use your account, or operate multiple accounts. If we detect duplicate accounts, shared login activity, or suspicious patterns, we reserve the right to suspend all related accounts and forfeit any balance pending investigation.
Deposits and Your masterhoki Balance
We accept deposits via ten payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers through mobile banking, local payment, online payment, and e-wallet. Deposits funded through mobile banking, local payment, online payment, e-wallet, and mobile banking confirm within moments. Bank transfers via local payment, online payment, e-wallet, and mobile banking process within one business hour during banking windows (0800–1700 WIB Monday–Friday). local payment provides a unified QR pathway across multiple providers.
Your deposit creates a single balance on masterhoki, playable across all offerings—football (Liga 1, Piala AFF), live dealers, slots, and esports. We do not maintain separate wallets per provider. Your balance reflects all deposits, withdrawals, wagers, winnings, and promotional credits in real time. You can view your complete transaction history in your account ledger at any time.
We do not charge deposit fees. However, your payment provider (bank or e-wallet) may assess their own charges; those are not our responsibility. Deposits are non-refundable once confirmed, except in cases where we detect an error in processing (e.g., duplicate charge), which we investigate and correct within one business day.
Withdrawals and Payment Processing
To withdraw funds from your masterhoki account, you request a withdrawal via your account dashboard, specify an amount, select a destination payment method, and authorize via PIN. Withdrawals process to the same payment method used for your most recent deposit. If you funded via online payment, withdrawals return to e-wallet; if via mobile banking, withdrawals return to local payment. This ensures clear traceability.
Withdrawal requests are processed within one business day during banking hours. Weekend and holiday requests queue and process Monday–Friday. Funds typically arrive in your external wallet or bank account within the timeframe quoted during withdrawal submission. We are not responsible for delays caused by your payment provider, your bank, or your internet connection.
We may decline a withdrawal if your account is under investigation, if identity verification is incomplete, or if we detect suspicious activity. In such cases, we notify you and explain the reason. Legitimate withdrawals are never delayed indefinitely.
Every transaction on masterhoki is logged, timestamped, and stored. Your account ledger is your proof of deposits, wagers, and withdrawals—audit it anytime to verify accuracy.
Welcome Offer and Promotional Terms
New masterhoki members receive a welcome offer upon their first confirmed deposit and successful account verification. The welcome offer is a bonus credit, not cash. The bonus is playable across all games on masterhoki—football, live dealers, slots, esports—with no restriction to specific providers or sports.
The welcome offer carries a playthrough requirement (e.g., 5x the bonus amount). All wagers count equally toward playthrough, regardless of game type or provider. Once playthrough is complete, your bonus balance converts to withdrawable cash. Winnings from bonused funds are immediately withdrawable—only the bonus balance itself requires playthrough.
We reserve the right to adjust promotional terms, restrict bonuses to specific games, or cancel promotions with notice. Promotions are subject to verification—if we detect collusion, duplicate accounts, or abuse, we may forfeit promotional credits and close your account.
Weekly Cashback and Tier Progression
Every Monday, masterhoki members receive weekly cashback calculated from verified wagers placed in the prior seven days. Cashback is based on net activity across all games. Your tier status (Bronze, Silver, Gold, Platinum, and higher) determines your cashback percentage. Tier advances monthly based on cumulative deposits and wagers from the prior 30 days.
Cashback is credited automatically and is fully withdrawable with no playthrough requirement. Unlike bonuses, cashback is real value, not locked promotional credit. If you earn our welcome offer in cashback one week, that amount is withdrawable immediately at your request.
Game Rules and Dispute Resolution
Each game on masterhoki operates under its own rules and payout structure, published in the game lobby and on our website. Football odds are set by our trading team and updated as conditions change. Live-dealer games are conducted in real time from licensed studios. Slot games use certified random-number generators audited by independent labs. All outcomes are final once settled.
If you believe a wager was settled incorrectly, contact our support team with your account username, game name, bet amount, and timestamp. We investigate and, if an error is confirmed, correct your balance within one business day. Disputes must be reported within 30 days of the disputed wager.
Account Suspension and Termination
We may suspend or close your masterhoki account if: you violate these terms; you provide false information; we detect duplicate or shared accounts; you engage in collusion or bonus abuse; you attempt to circumvent our controls; or you breach anti-money-laundering regulations. Suspension is immediate; closure is permanent.
Upon suspension, your account balance is frozen pending investigation. If no violation is confirmed, we unfreeze your balance and reactivate your account. If a violation is confirmed, we may forfeit promotional credits and retain your balance as compensation for platform misuse. You have the right to request a formal explanation if your account is closed.
masterhoki operates transparently. Our terms, our promotions, and our dispute process are designed to be fair and consistent for all members.
Jurisdiction and Legal Notice
masterhoki services are available only in jurisdictions where online gaming is lawful. By accessing masterhoki, you confirm that you are in a supported jurisdiction and that our service is legal where you are located. You are responsible for verifying compliance with your local laws.
We do not operate in regions where online wagering is prohibited. If you access masterhoki from a restricted jurisdiction, your account will be suspended and your balance forfeited. We are not liable for damages resulting from your violation of local law.
These terms are governed by the laws applicable in our service areas. Any disputes are resolved through our internal investigation process first; escalation to external authorities follows our internal process.
Our Commitments Under These Terms
We at masterhoki commit to operating our platform transparently and consistently. We do not manipulate odds, rig game outcomes, or adjust payouts based on player history or tier status. All games use certified random algorithms and are audited independently. We settle wagers promptly and accurately, and we investigate disputes in good faith.
We protect your account credentials, enforce identity verification before withdrawals, and maintain encrypted databases for all personal and financial information. We comply with anti-money-laundering regulations and financial reporting requirements applicable in our jurisdictions. Our support team responds to account and technical issues during business hours (0800–1700 WIB Monday–Friday), extended during major events like Liga 1, Piala AFF, and Idul Fitri.
We reserve the right to modify these terms with notice. Changes to core provisions (deposit/withdrawal policy, promotion eligibility, dispute process) are communicated via email and in-app notification at least 30 days before implementation. Continued use of masterhoki after notification constitutes acceptance of updated terms.